tk399: Frequently Asked Questions

Go to tk399 Register and fill in your mobile number, a password, and your preferred currency (BDT). The whole process takes under two minutes. You do not need to upload any documents to register — identity verification is only required before your first withdrawal.

No. tk399 allows one account per person, per device, and per household. Duplicate accounts are detected automatically and may be closed, with any pending withdrawals forfeited. If you have lost access to your original account, contact Live Chat to recover it instead of opening a new one.

You must be at least 18 years old. tk399 applies the 18+ rule strictly. If a KYC check shows a player is under 18, the account is closed immediately and any balance is returned minus promotional credits. Play responsibly.

tk399 accepts bKash, Nagad, Rocket, and Upay. All four are mobile money wallets that work without a bank account. Simply send money to the tk399 agent number shown on the deposit page, then enter the transaction ID to confirm.

The minimum deposit is ৳300. Funds usually appear in your tk399 wallet within 5 minutes after you submit the transaction ID. During peak hours — especially on match nights — processing can take up to 10 minutes. If your balance has not updated after 15 minutes, contact Live Chat with your transaction reference.

Go to your wallet, choose Withdraw, select your mobile money method (bKash, Nagad, Rocket, or Upay), enter the amount and your wallet number, then confirm. Most withdrawals reach your mobile wallet within 4 minutes. For first-time withdrawals, allow up to 1 hour because your KYC documents will be reviewed first.

The minimum withdrawal is ৳500 per request. The standard daily withdrawal limit is ৳30,000. Players who reach higher VIP tiers unlock larger daily limits — VIP 4 members can withdraw up to ৳200,000 per day, and VIP 5 members up to ৳380,000. See the full breakdown on the Bonus & VIP page.

New players receive a 110% bonus on their first deposit, up to a maximum of ৳29,500. If you deposit ৳1,000, tk399 adds ৳1,100 in bonus funds. The bonus is credited automatically — no code required. The bonus expires after 7 days if the wagering requirement is not met.

The wagering requirement is 20× the bonus amount. For example, if you receive a ৳1,100 bonus, you need to wager a total of ৳22,000 on eligible games before the bonus converts to real cash. Slots and fishing games usually contribute 100%; live casino and card games may contribute at a lower rate. Check the bonus terms page for the exact list of games.

Yes. tk399 credits a 0.7% daily cashback on net losses. The cashback is calculated overnight and added to your wallet each morning. VIP players receive higher cashback rates — up to 1.7% at VIP 5. Cashback funds carry no additional wagering requirement.

tk399 hosts over 3,500 games across slots, live casino, card games, fishing, and lottery categories. Game providers include Pragmatic Play, PG Soft, CQ9, JILI, and Red Tiger. Popular titles include Super Wheel (JILI, RTP 95.2%), Teen Patti (CQ9, RTP 96.2%), and Let's Shoot (Red Tiger, RTP 96.5%). The full library is available on the Casino page.

RTP stands for Return to Player — the percentage of total stakes a game pays back over a large number of rounds. An RTP of 96% means that, on average, ৳96 is returned for every ৳100 wagered. All games on tk399 use certified random number generators (RNG) from licensed providers. RTP figures shown in the lobby are verified by the game developers.

KYC (Know Your Customer) verification is required before your first withdrawal. You will need to submit one of these documents: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo through the Verification section in your account. The review team typically completes checks within 2 hours. Once approved, your account is permanently verified and you will not need to repeat the process.

The tk399 app (Android APK, version 3.5.7, 52 MB) is not on the Play Store — you download it directly from this page. Before installing, enable "Install from unknown sources" in your Android settings. The app requires Android 7.0 or later and is free. iOS users can use the mobile browser — the site is fully optimised for Safari on iPhone.

tk399 offers 24/7 Live Chat — the fastest way to get help. Click the chat icon in the bottom-right corner of any page. Support agents can help with deposit issues, withdrawal status, bonus queries, and account access. For account security issues, have your registered mobile number and last transaction ready before you chat.