tk399 Terms & Conditions

Acceptance of Terms

By registering an account on tk399 or using any part of this platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use tk399. These terms form a binding agreement between you and tk399, and they apply to all games, promotions, payment transactions, and customer support interactions.

These terms are written in English. If any translation is provided for convenience, the English version takes precedence in the event of any conflict.

Eligibility and Account Registration

To open an account with tk399, you must meet all of the following conditions at the time of registration and at all times while your account remains active:

• You are at least 18 years old.
• You are accessing tk399 from a jurisdiction where online betting is not prohibited by local law.
• You are registering as an individual, not on behalf of a company or third party.
• You have not previously had an account suspended or permanently closed by tk399.

Each player may hold only one account. Duplicate accounts are detected automatically and may result in cancellation of all associated balances and bonuses. During registration you must provide accurate personal details, including your legal name, date of birth, and a valid mobile number linked to bKash, Nagad, Rocket, or Upay.

Account Security and Responsibility

Your tk399 account is personal. You are fully responsible for keeping your login credentials confidential. Never share your password with anyone, including tk399 customer support staff, who will never ask for it. If you suspect unauthorised access to your account, contact our 24/7 Live Chat immediately so we can lock the account while you recover control.

tk399 is not liable for losses resulting from you sharing your password or allowing another person to use your account, whether intentionally or accidentally.

Deposits and Payment Methods

tk399 accepts deposits via bKash, Nagad, Rocket, and Upay. All transactions are processed in BDT (৳). The minimum deposit amount is ৳300. Deposits are credited to your account within approximately 5 minutes of the transaction being confirmed by your payment provider.

Deposits made from accounts that do not match your registered name may be rejected and returned. tk399 does not accept deposits on behalf of third parties.

Withdrawals and Processing

Withdrawals are processed back to the same payment method used for your most recent deposit. The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit is ৳30,000, subject to your VIP tier. Standard withdrawal requests are completed within approximately 4 minutes once approved.

Your first withdrawal requires identity verification (KYC). You must submit one of the following documents: National ID Card (NID), Passport, or Driving Licence. KYC review is completed within 2 hours during normal operating hours. First-time withdrawals may take up to 1 hour after KYC is approved. Subsequent withdrawals follow the standard 4-minute timeline.

Bonus and Promotion Rules

Bonuses offered on tk399 — including the first deposit bonus, reload bonuses, cashback, and referral rewards — are subject to the following general conditions:

• The welcome bonus matches your first deposit by 110%, up to a maximum of ৳29,500.
• All bonus funds carry a wagering requirement of 20× the bonus amount before withdrawal is permitted.
• Reload bonuses add 10% to qualifying subsequent deposits.
• Daily cashback is calculated at 0.7% of net losses for standard accounts.
• Referring a friend earns you ৳450 once the referred player completes their first qualifying deposit.
• Bonuses are valid for 7 days from the date of issue unless otherwise stated in the specific promotion.
• Only one bonus may be active at a time. Claiming a new bonus forfeits any unreleased portion of the current bonus.

tk399 reserves the right to modify, suspend, or withdraw any promotion at any time. Where a promotion is withdrawn, players who have already opted in and met the entry criteria will not be affected.

Gameplay and Fair Use

All games on tk399 are provided by licensed suppliers including Pragmatic Play, PG Soft, CQ9, JILI, and Red Tiger. Game outcomes are determined by certified random number generators. RTP (Return to Player) percentages for each game are published in the game lobby and within individual game information panels.

Game malfunctions or technical errors void all related bets and payouts for that round. tk399 will credit affected accounts within 24 hours of a confirmed malfunction being investigated. If you experience a disconnection during a live game, the round result will be settled according to the state of play at the time the connection was lost.

Prohibited Conduct

The following actions are strictly prohibited on tk399 and will result in immediate account suspension and potential forfeiture of balances:

• Using automated software, bots, or scripts to interact with any game or platform feature.
• Colluding with other players to gain an unfair advantage in card games or tournaments.
• Exploiting software bugs or errors rather than reporting them to support.
• Opening multiple accounts to claim the same bonus more than once (bonus abuse).
• Providing false identity information during registration or KYC verification.
• Attempting to process payments from accounts belonging to other individuals.
• Engaging in any form of money laundering or fraud through the platform.

Limitation of Liability

tk399 provides its platform on an "as available" basis. We do not guarantee uninterrupted access or error-free operation at all times. We are not liable for losses arising from internet outages, device failures, or other circumstances outside our direct control.

Our total liability to you in connection with any single incident is capped at the value of bets placed during that incident. We are not responsible for indirect, consequential, or speculative losses of any kind.

Account Suspension and Closure

tk399 may suspend or permanently close your account without prior notice if we have reasonable grounds to believe that you have breached these terms, engaged in fraudulent activity, or if required to do so by applicable law or regulation. In cases of suspected fraud, available balances may be held pending investigation. If the investigation concludes in your favour, your balance will be released promptly.

You may request account closure at any time by contacting our 24/7 Live Chat. Remaining verified balances will be returned to your registered payment method within 2 business days, provided all wagering obligations have been met.

Changes to These Terms

tk399 may update these Terms and Conditions periodically to reflect changes in our services, payment processes, or applicable regulations. When changes are significant, we will notify active players via the platform or through the contact details on their account. Continuing to use tk399 after a change is published constitutes acceptance of the revised terms.

We encourage you to check this page regularly. The "last updated" date at the top of this page always reflects the most recent revision.

Responsible Gaming Commitment

tk399 is committed to promoting safe and responsible play. All players must be 18 or older. If you feel that your gambling is becoming a problem, please use the self-exclusion or deposit limit tools available in your account settings, or contact our Live Chat for immediate assistance. External support is also available through national helplines dedicated to problem gambling.

tk399 complies with all applicable responsible gaming obligations, including age verification checks and self-exclusion enforcement across all account types.

How to Reach Support

Our customer support team is available 24 hours a day, 7 days a week through Live Chat on the tk399 platform. Live Chat is the primary and fastest channel for all account, payment, bonus, and technical queries. Response times are typically under 2 minutes during peak hours.

For formal complaints, use the Live Chat to submit a written record of your concern. Our team will escalate the matter to a senior agent if it cannot be resolved at first contact. We aim to resolve all formal complaints within 48 hours.