What Responsible Gaming Means Here
At tk399 we treat responsible gaming as a practical commitment, not a checkbox. Every player in Bangladesh who uses our platform should be able to set clear money and time boundaries, access their own betting history, and exit at any point without barriers.
Responsible gaming at tk399 rests on three principles. First, the money you deposit must be money you can genuinely afford to lose — not rent, food budget or borrowed funds. Second, the time you spend should be time you have chosen deliberately, not time that disappears without notice. Third, if the hobby stops feeling like entertainment, there are real steps you can take today, not next week.
Remember: tk399 games are designed for adult entertainment. Winning is possible, but outcomes are always random. No strategy, pattern or streak guarantees a profit.
Control Tools Available on Your Account
Log in to your tk399 account and open the Responsible Gaming section under Account Settings. You will find the following tools — all applied immediately with no waiting period unless stated.
| Tool | What it does | How to change it |
|---|---|---|
| Deposit Limit | Sets a daily, weekly or monthly ceiling on how much you can deposit in BDT. | Reduction takes effect immediately. Increase requires 7-day cooling period. |
| Session Time Reminder | Sends an on-screen alert after a session length you choose (30 min, 1 hr, 2 hr). | Change anytime in settings; reminder appears at next login after the update. |
| Loss Limit | Stops further betting once your net loss in a period reaches your chosen amount. | Same rule as deposit limits: reductions are instant, increases take 7 days. |
| Cooling-Off Period | Pauses your account for 24 hours, 7 days or 30 days. You cannot log in during this time. | Activated from settings; cannot be cancelled once started. |
| Self-Exclusion | Closes your account for a minimum of 6 months. Promotional emails stop immediately. | Via Live Chat or the form below; cannot be reversed during the exclusion period. |
| Reality Check | Shows a pop-up summary of time played and net result at your chosen interval. | Set to 15 min, 30 min or 60 min intervals; always on by default. |
All limits reset according to the period you chose — daily limits reset at midnight UTC+06, weekly limits reset on Monday morning.
Warning Signs Worth Knowing
Gambling habits can shift gradually. The list below covers patterns that often appear before a problem becomes serious. If more than two apply to you on a regular basis, consider using a cooling-off period or speaking to our support team.
- You increase bet sizes after a losing session to "win it back" in one go.
- You feel restless or irritable when you are not able to place a bet.
- You have deposited money that was set aside for bills, food or transport.
- You hide your gaming activity from family members or close friends.
- You have borrowed money specifically to fund your gaming balance.
- You play longer than planned on most sessions, even when you intended to stop.
- Gambling feels like the main way you relieve stress or low mood.
- You think about upcoming bets frequently during work, meals or conversations.
How to Request Self-Exclusion
Self-exclusion at tk399 is a firm commitment. Once activated, your account is locked for the period you choose — the minimum is 6 months and there is no way to reverse it early. Here is exactly how to do it.
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1
Open Live Chat 24/7 Live Chat is available from the bottom-right icon on any page. You do not need to be logged in to start the chat.
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2
Tell the agent you want self-exclusion Say "I want to self-exclude my account." The agent will ask for your registered phone number to confirm your identity.
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3
Choose your exclusion period Options are 6 months, 1 year, 2 years or indefinite (permanent until you formally request reinstatement). The agent will confirm in writing inside the chat window.
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4
Receive confirmation Your account is locked within 15 minutes. All marketing emails and push notifications are suppressed immediately. Any remaining balance is held safely and returned on request after the exclusion ends.
After self-exclusion ends: You may request reinstatement through Live Chat only — not by simply resetting your password. A 48-hour reflection period is enforced before the account reopens.
Age Verification Policy
tk399 is strictly for players aged 18 and over. This is not a guideline — it is a firm rule. During registration you confirm you are at least 18. We carry out identity checks (KYC) before processing your first withdrawal, and we may ask for verification at any point if we have reason to believe account information is inaccurate.
Accepted identity documents
Any one of the following is accepted for age and identity verification:
- National ID Card (NID) — most common for Bangladesh players
- Valid Passport
- Driving Licence
Documents are reviewed within 2 hours during business hours. If the age check fails, the account is suspended immediately and any pending withdrawals are paused until the matter is resolved.
Protecting Others in Your Household
If you share a device with a partner, sibling or child, take a few simple steps to keep the tk399 account private. Use a strong password that is unique to this account. Enable the session timeout in Account Settings so the account logs out after 15 minutes of inactivity. Never save your bKash or Nagad PIN in the browser on a shared phone.
If you believe a family member has opened an account while underage, contact our 24/7 Live Chat straight away with the account phone number. We will investigate and act within 24 hours.
Where to Get Help
Our support team can apply account controls immediately, but we are not counsellors. If you feel your gaming has become a problem, please speak to a qualified service:
- Kaan Pete Roi (Bangladesh) — emotional support helpline available daily.
- Gamblers Anonymous — global peer support with online meetings at gamblersanonymous.org.
- BeGambleAware — free, confidential advice at begambleaware.org.
If you just want to talk to someone at tk399 first, our 24/7 Live Chat team is trained to listen without judgement and to apply any control tool you request during the conversation.
Questions Players Often Ask Us
1 Can I lower my deposit limit without calling support?
Yes. Log in, go to Account Settings → Responsible Gaming, and adjust the deposit limit slider. Reductions take effect the moment you save the change. You do not need to contact support unless you want to increase the limit — increases require a 7-day cooling period as a safeguard.
2 What happens to my balance during a cooling-off period?
Your balance stays in your account and is not touched. You cannot place bets or make deposits during the pause, but your funds are safe. When the cooling-off period ends, your account returns to normal and you can withdraw your balance using bKash, Nagad, Rocket or Upay — withdrawals typically arrive within 4 minutes.
3 Can I re-open my account early if I change my mind during self-exclusion?
No. Self-exclusion cannot be reversed before the period you chose has fully elapsed. This is intentional — it removes the temptation to cancel in a moment of frustration or boredom. After the exclusion period ends, you can request reinstatement through Live Chat, but a 48-hour reflection window is always enforced first.
4 Does tk399 share my account information if I request help for a gambling problem?
No. All responsible gaming requests and conversations are treated as confidential. We do not share your personal details with third parties without your consent, except where required by applicable law. See our Privacy Policy for the full details on data handling.
5 My deposit via bKash went through but I changed my mind immediately — can I get it refunded?
Once a deposit is credited to your gaming account, it cannot be refunded directly to your mobile wallet — this prevents bonus abuse and money laundering. However, you can withdraw the full amount to your bKash or Nagad number at any time (minimum ৳500), subject to standard KYC completion. Contact 24/7 Live Chat if you need guidance on withdrawing immediately after a deposit.
6 Is there a way to see my full betting history before making any decisions?
Yes. Log in and go to Account → Transaction History. You can filter by date range, game type and payment method. The full record of deposits, bets, wins and withdrawals is there. Reviewing this honestly — especially total deposited versus total withdrawn — is often a useful first step before deciding on any limits or controls.